This policy explains what Innervates, LLC ("Innervates", "we", "us") collects when you visit innervates.com or book coaching with us, how we use it, and the choices you have. It covers our coaching and advisory practice.
The Innervates platform at app.innervates.com is a separate service with its own privacy policy, and creating an account there is covered by that policy rather than this one.
We try to collect only what we need to run the practice.
What we collect
When you book a session, our scheduling provider collects:
- Your name. First and last name, which are required to book.
- Your email address. Required, so we can confirm the booking and reach you about it.
- Your phone number. Optional. You can book without giving one.
- Your booking details. The session type you chose, the date and time, and your time zone.
- What you tell us in the booking form. Including your answer to what you would like to cover in the session. Please share only what you are comfortable putting in writing, and see “Coaching, not clinical care” below.
When you pay, the payment form appears on our scheduling provider’s page and your card details are processed by Stripe. We never see or receive your card number. We receive a record of the payment in our Stripe account.
During our work together, you may fill in worksheets. See “Worksheets” below.
When you visit the website, we receive anonymous usage measurements. See “Cookies and analytics” below.
Sessions are not recorded, and notes are on paper
We do not record sessions. There is no audio recording, no video recording and no transcript, of any session, ever.
Notes taken during or after a session are handwritten and kept on paper. They are not typed up, uploaded, synced or stored on any computer or cloud service. They are not shared with anyone, and there is no digital copy to be breached, subpoenaed from a provider, or accidentally shared.
Paper notes are shredded within a year of our final session.
Worksheets
Worksheets you work on are Google Docs, shared between you and us for the duration of our engagement so that we can both see your work and I can respond to it.
What you write in a worksheet is yours. We use it only to do the coaching work with you.
At the end of our engagement:
- We will ask you to download your own copy of every worksheet you want to keep.
- 90 days after our final session, we delete the shared documents. This is deliberate — it means your written reflections about your job, your manager and your circumstances do not sit in someone’s Drive indefinitely.
If you want your worksheets deleted sooner, email us and we will do it.
What we do not collect
- We never receive or store card numbers or billing details.
- The website has no contact form, no newsletter sign-up and no account. Browsing innervates.com does not create a record tied to you.
- We do not record sessions, and we keep no digital record of what is said in one beyond the worksheets you choose to fill in.
- We do not ask for, and ask that you do not send us, health information, government identifiers or financial account details.
How we use it
We use your information to:
- schedule, confirm and run your sessions
- take payment for sessions
- respond to your worksheets
- reply to you about your booking or your engagement
- keep our own records of who we have worked with, for tax and accounting purposes
- understand, in aggregate, which pages of the site people read
We do not sell your data. We do not use it for advertising, and we do not use it to train any AI model.
Cookies and analytics
innervates.com sets no cookies. It stores nothing in your browser — no cookies, no local storage, no session storage. There is no cookie banner because there is nothing to consent to.
We use Cloudflare Web Analytics, which is cookieless. It records page views, the page you came from, how quickly pages loaded, and your approximate country. It does not set an identifier and cannot follow you between sites or across visits. We use it to see which pages are useful, nothing more.
Cloudflare also runs automated checks to tell real visitors from bots, which protects the site from abuse.
We use no advertising cookies and no third-party trackers. Our fonts are served from our own domain, not from a font provider.
Our scheduling, payment and document providers may set cookies on their own pages when you book, pay or open a worksheet. Those pages are theirs, and their own privacy terms apply there.
Service providers
We share information only with the providers that let us run the practice:
- Squarespace Scheduling (Acuity) — booking, your contact details, and your booking form answers
- Stripe — payment processing. Stripe handles your card details directly and under its own privacy policy.
- Google Workspace — our business email, and Google Docs for the worksheets you fill in
- Google Meet, and Zoom as a backup — the sessions themselves. We do not record sessions.
- Cloudflare — website hosting, security and cookieless analytics
Each provider handles data under its own privacy terms. We may disclose information when the law requires it.
Confidentiality
What you share in a coaching session is held in confidence, as set out in our Terms and Conditions. We do not discuss your situation, your employer or your circumstances with anyone else.
Using the providers listed above is not a disclosure in that sense — they process information on our behalf so that the sessions can happen, and they are not free to use it for their own purposes.
How long we keep it
- Worksheets: deleted 90 days after our final session, as described above.
- Paper session notes: kept offline and shredded within a year of our final session.
- Contact details and booking history: kept for three years after our final session, then deleted.
- Payment records: kept for seven years, because tax and accounting rules require it. These are held in Stripe and in our accounts, and are separate from the booking record above.
- Anonymous website measurements: no identifier, kept in aggregate.
Security
We take reasonable measures to protect your information, including access controls and multi-factor authentication on the accounts that hold it. Paper notes are kept offline. No system is perfectly secure. If a breach affects your personal information, we will notify you as the law requires.
Your choices and rights
- Ask for a copy of what we hold about you.
- Ask us to correct it if something is wrong.
- Ask us to delete it. We will, except where we need to keep a record for tax or accounting purposes.
- Ask us to delete your worksheets early, rather than waiting for the 90 days.
- Withdraw from future contact at any time.
Email privacy@innervates.com from the address you booked with and tell us which of these you want. We respond within 30 days.
If you are in California, you have the right to know, correct and delete your personal information, and we will not treat you differently for using those rights.
Coaching, not clinical care
Innervates offers career coaching and advisory services, not therapy or medical care. Please do not send us health information.
If you are in crisis or thinking about harming yourself, call or text 988 in the US, or contact your local emergency services.
Children
Innervates is for adults. You must be at least 18 to book, and the site is not directed at anyone under 16.
Changes
If we make material changes to this policy, we will update the version and date at the top of this page.
Contact
Innervates, LLC · 6650 Rivers Ave., STE 100, Charleston, SC 29406 · privacy@innervates.com